Sunday, July 13, 2008

Time to catch up

I haven't posted in a while. Exactly 2 weeks as a matter of fact. Not good. I must become more disciplined in my posting. I will schedule time to post.

Now let me bring you up to speed on the customer service issue with the dealer. On Thursday, July 3rd, I sent a follow up email saying that I would like an email address and contact name to the corporate office because I had yet to receive a response. Within 5 minutes of pressing the send key my phone rings! Now that's what I'm talking about. So it's the woman who responded the first time. She apologizes that they have not gotten back to me but they ordered my floor mats (remember the list of things I was promised) and wanted to schedule the touch up paint on the scratch. I told her I could come in on the 12th and she said that they would give me a loaner car.

So you know what happened right. They sent the letter to the manager and he said "Get rid of her please". I've been in customer service for many, many years and I know when I've been appeased. Okay so on one side I'm happy I have new floor mats and the touch up paint was done. So I received the things I was originally promised. However, there is a part of me that is still pissed off that the manager didn't have the decency to call and apologize himself for the service I received. So where do I go from here. Well one I will send an email to the service advisor who helped me yesterday and the woman that helped me, thanking them for their good customer service. I still have not decided whether I will pursue the lack of customer service displayed by the Service Manager. I'll take a few days to sleep on that.

I'll catch you up to speed on the financial, physical and mental fitness aspect of my life this week. Until then .... Live life!

Sunday, June 29, 2008

The Weekend

Hello there,

The weekend was REALLY, REALLY, good.

Friday
My husband and I went to the movies to see WANTED. What I saw of the movie was really good. Yes, I fell asleep. I don't think I've ever shared that I'm a sleepy head. I've been this way all my life. I've gotten better and am usually able to stay up at movies, however this time I was sleep relatively early. Don't take this as a reflection of the movie. My Husband said it was really good. Angelina Jolie was very good.

Saturday

I worked in the morning, I have a job that requires me to work weekends once or twice a month. I am lucky enough to be able to do that at home. That can be good and bad. It's good because it allows me some flexibility and I save on gas! Bad because I end up working a lot longer than I would at work. Anyway, I digress, My Husband and I met my sister and her husband at the Katt Williams concert. You talkin bout some funny SHYT! I had a headache from laughing so hard. I mean I laughed until I almost cried. There were several comedians before Katt Williams and they gave us a show. We paid 75.00 per ticket and it was so Damn worth it. I was so pleased. Not only did I get my laugh on I was able to spend time with my husband, my sister and brother-in-law. Three of my favorite people. I was up from 5:30 a.m. until 12 midnight, made for a very long day.

Sunday

I walked 8 miles this morning with my running /walk buddies. It was a little warm out. I was dragging a little from the night before so I decided to walk with two of the guys. The others ran. We then went to breakfast. I thought I was hungry but after I drank 2 glasses of fruit punch mixed with lemonade I couldn't eat my breakfast. Wasn't the best drink I could have had but I needed free refills. (so sad and pitiful) I brought my breakfast home and never ate it. Today was not a good example of eating right. I ended up about 9:00 p.m. eating a bowl of cereal and then popcorn. When I got home I cleaned and watched all the shows saved on my DVR.

All in all I had a very good weekend. I didn't jump rope but I'll get back to it this week.

Until next time.... Have a great Monday!

Friday, June 27, 2008

Customer Service (con'td again)

Well Good morning,

I received a response back from the person I sent the email to. I told her I had seen her a couple of times and she was always pleasant and I figured she would pass my email on to the correct person.


Her response

Rebecca,
I just read your email and I was thrilled at the first two paragraphs-then your last visit, I’m very sorry. I won’t make any excuses for that day, and I’m forwarding this email to my service managers. I look forward to meeting you the next time you come in.


Thank you,

And she signed her name (I'll leave off)


I was pleased that my email received a response now lets see what they do to rectify it. I'm really hoping that I'll be able to say that they made good on their promises and even went beyond that. Because when I tell you I love my car, I really do! And I really like the location of this dealership. I don't want to go to another one, I want them to be the wonderful people they were the 1st two times! It's Friday, I don't expect I'll hear anything before next week. Until then Have a great weekend!!!

Thursday, June 26, 2008

Customer Service (cont'd again)

Okay,

I sent the email to the dealer. Let's see if they respond to me. I got angry all over again having to type that long email. It took me an hour to draft it. I had to read it over and over again, because you know you can't send a grammatically incorrect email when you're tellin someone off! It kinda loses the affect. LOL! I think I was very professional, I did intimate that I might go to another car maker if they didn't make me feel warm and fuzzy again. I just don't think it's very good business to make promises you don't intend to keep, and I feel that's what was done with me. I'll keep you posted.

Jumping Rope

OMG! Why didn't someone tell me jumping rope was so hard. Maybe they did and I didn't listen. I read that jumping rope was the best exercise, even better than running. Well I've run 5k's 10k's and even a Marathon so I didn't think that it would be that hard. I just ran 8 miles on Sunday. Run 10-15 miles a week, so jumping rope for 10 minutes to start and working my self up to 30 should be a piece of cake. NOT! I jumped rope for 1 minute and I 'bout died! When I tell you I was sweatin' like a pig and had only jumped for a minute! What that Hell! So I rested a couple of seconds and then jumped one more minute. I felt like I had run some miles. I told my husband I think I need to puff on my inhaler. (I haven't used my inhaler in months). I didn't use it this time but man my lungs/chest were burning, after only 2 friggin mins of jumping rope.

I am determined to get better. On Tuesday I jumped 3 mins still having to rest after each minute. I will conquer this. I went to the Internet, the answer to all, and found a jump roping video on you tube I think. I'm doing it all wrong. I'm jumping like we did when we were children. I should be using more wrist action and less arm action. I will try it again tonight and see if I can last longer than 3 minutes.

I'm definitely on the road to fitness.... But who knew!

Saturday, June 21, 2008

This Weeks Workouts

Hello There,

This week I've worked out 4 times. Monday, Tuesday, Wednesday and Saturday. I did a minimum of 4 miles each day. Some days I ran some days I walked. My friends and I have pre-designated routes that we run/walk. The courses can be pretty grueling. However if I do anything less, I don't feel like I've worked out. So then there is the dilemma. If I'm not going to do one of the runs then I don't do anything. Well, that's not too smart! So I'm off to buy a jump rope. I asked my husband if he would do it with me and he said yes, so today or tomorrow I will go out and get us jump ropes.

I didn't do as well with my eating. Preparation has to be the key. I was stuck out in the street on Tuesday doing errands and the such and of course got hungry. I drove through McDonald's and had a small fry and sweet tea. Not very healthy. For breakfast I had a piece of wheat toast and fresh squeezed banana, pineapple, strawberry, orange juice. Delicious. But if I had been prepared I would have had some snacks with me so that I wouldn't have had the small free.

So lesson: Carry healthy snacks with you when you run errands.

Talk to ya!

Thursday, June 19, 2008

Customer Service (cont'd)

I did not receive any responce to my voicemail. I will send an email complaining to corporate headquarters of the dealer.