Time to catch up
I haven't posted in a while. Exactly 2 weeks as a matter of fact. Not good. I must become more disciplined in my posting. I will schedule time to post.
Now let me bring you up to speed on the customer service issue with the dealer. On Thursday, July 3rd, I sent a follow up email saying that I would like an email address and contact name to the corporate office because I had yet to receive a response. Within 5 minutes of pressing the send key my phone rings! Now that's what I'm talking about. So it's the woman who responded the first time. She apologizes that they have not gotten back to me but they ordered my floor mats (remember the list of things I was promised) and wanted to schedule the touch up paint on the scratch. I told her I could come in on the 12th and she said that they would give me a loaner car.
So you know what happened right. They sent the letter to the manager and he said "Get rid of her please". I've been in customer service for many, many years and I know when I've been appeased. Okay so on one side I'm happy I have new floor mats and the touch up paint was done. So I received the things I was originally promised. However, there is a part of me that is still pissed off that the manager didn't have the decency to call and apologize himself for the service I received. So where do I go from here. Well one I will send an email to the service advisor who helped me yesterday and the woman that helped me, thanking them for their good customer service. I still have not decided whether I will pursue the lack of customer service displayed by the Service Manager. I'll take a few days to sleep on that.
I'll catch you up to speed on the financial, physical and mental fitness aspect of my life this week. Until then .... Live life!
Now let me bring you up to speed on the customer service issue with the dealer. On Thursday, July 3rd, I sent a follow up email saying that I would like an email address and contact name to the corporate office because I had yet to receive a response. Within 5 minutes of pressing the send key my phone rings! Now that's what I'm talking about. So it's the woman who responded the first time. She apologizes that they have not gotten back to me but they ordered my floor mats (remember the list of things I was promised) and wanted to schedule the touch up paint on the scratch. I told her I could come in on the 12th and she said that they would give me a loaner car.
So you know what happened right. They sent the letter to the manager and he said "Get rid of her please". I've been in customer service for many, many years and I know when I've been appeased. Okay so on one side I'm happy I have new floor mats and the touch up paint was done. So I received the things I was originally promised. However, there is a part of me that is still pissed off that the manager didn't have the decency to call and apologize himself for the service I received. So where do I go from here. Well one I will send an email to the service advisor who helped me yesterday and the woman that helped me, thanking them for their good customer service. I still have not decided whether I will pursue the lack of customer service displayed by the Service Manager. I'll take a few days to sleep on that.
I'll catch you up to speed on the financial, physical and mental fitness aspect of my life this week. Until then .... Live life!
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